- The Agency is currently developing massive spreadsheets to try and deliver an Annual SOW. However, as soon as it is completed, it changes. How do you keep track of it all?
- Your marketers do not have a consistent way to approve estimates or open POs
- Your Agency is the one responsible for reconciling what was invoiced via massive spreadsheets.
- You do not even know if they are estimating or invoicing you the contracted rates.
- You have no formal, consistent way to ascertain the agency personnel that are being included in an estimate and who is actually billing hours against that estimate.
- You want to know who is working on your business in a timely fashion, but there is no easy automated procedure.
- You do not want to start doubting or questioning the agency. However, lack of information leads to just that (doubt and questions which are the seeds of mistrust).